Privacy Policy

27 Oct 2026

About this policy

Nicole Coutts (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through nicolecoutts.com, how we use it, and the choices you have.

By using our website, you agree to the practices described here. If you have questions, contact us using the details at the end of this policy.

Information we collect

We only collect information you choose to give us, plus basic technical data needed to run the site.

• Contact and signup forms: your name, email address, phone number (if provided), and anything you write in your message.
• Payments: your name, billing address, email, and details of what you purchased. Card details are entered directly with our payment provider; we do not see or store your full card number.
• Technical data: like most websites, our hosting provider may automatically record basic information such as your IP address, browser type, and pages visited, for security and to keep the site running.

How we use your information

We use your information only to:

• Respond to your enquiries and provide the services you request
• Process payments and send receipts or order confirmations
• Send updates or newsletters, if you signed up for them (you can unsubscribe at any time)
• Keep our website secure and working properly
• Meet our legal, tax, and accounting obligations

We do not sell or rent your personal information to anyone.

Payments

Payments on our website are handled by Stripe. When you pay, your card details go directly to them and are handled under their own privacy policy and security standards. We receive only what we need to confirm your payment, such as your name, the amount paid, and the last four digits of your card.

Sharing, storage and security

We share your information only with trusted service providers who help us run our business, such as our website host, email provider, and payment processor. They may use it only to provide services to us. We may also disclose information if required by law.

Some of these providers may store data outside Australia. We take reasonable steps to protect your information from loss, misuse, and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from our emails at any time using the link in any email we send.

If you have a complaint about how we handled your information, please contact us first and we will respond within a reasonable time. If you are not satisfied, you may contact your local privacy regulator.

Contact us

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.